Question 1

What different products do you offer?

Accepted Answer

At Pamela Design Shop, we offer a range of products that are fit for your personal or business needs. You can find a full list of products and support services available here but our most popular products include:

Full Branding Package
Full Website Design
Priority Service | Website in a Week
Logo Design

Question 2

What different support services do you offer?

Accepted Answer

At Pamela Design Shop, we don’t just offer products. We offer a range of support services that are fit for your personal or business needs. You can find a full list of products and support services available here but our most popular support services include: 
SEO with Pamela Design Shop
Ongoing Collaborative Maintenance
Technical Support.

Question 3

Do you just collaborate with businesses or do you also collaborate on personal projects?

Accepted Answer

Although many of our projects are business focused, we do also regularly collaborate on personal projects such as weddings, photography and blog based pages.

You may see a lot of the terminology on our website be business focused, but rest assured, we love personal projects just as much and there are plenty of personal project examples available too!

Whatever your reason for contacting us, we are thrilled to hear about your project and cannot wait to be a part of your journey!

Question 4

I want to start my own business, but I don’t know where to start. Can you help me?

Accepted Answer

Of course, we always want to help and we are excited to get started! Reach out to us so we can discuss what options are available.

Question 5

I’m new to this, what’s the process like and what do I need to do?

Accepted Answer

We know that when you are new to something, it can be quite daunting. However that is not something to be worried about when collaborating with us. Different projects require different levels of communication and engagement.

During our initial consultation, we are happy to explain the process specific to your requirements and what is needed from you.

Question 6

Can you create a personalised branding package?

Accepted Answer

Yes! We thrive off creating full branding packages for businesses, personalised to your needs. You can see what is included in a full branding package by clicking here.

However we can also include other services depending on what you require. Maybe you aren’t sure if you require a full branding package for your business or just one or two of our products.

Reach out to us so we can discuss!

Question 7

What is the difference between standard website design and luxury website design?

Accepted Answer

LUXURY
The luxury website design is usually less traditional, you’ll still have a site that’s easy to navigate, it’s intuitive and it feels more like a piece of art. Something that stands out from other businesses. 
It’s designed to keep people engaged and curious about your products/services, without ever compromising functionality. With the luxury plan, I use premium features like high-quality icons and assets, sophisticated fonts, a high-end aesthetic and more.

The overall result feels more refined, exclusive and expensive ✨

The website doesn’t have to feel strictly “luxury” as it can be fun, minimalist, modern or even bold depending on your brand. The platform I use gives us the flexibility to achieve the best possible results, in this case, we’ll go for a clean, minimalist design that inspires trust.

LUXURY VS REGULAR/CLASSIC
Both packages are great. No matter which one you choose, I’ll make sure you absolutely love the final result. The Luxury gives us more freedom to explore eye-catching layouts and the best user experience, whilst staying more affordable than most standard websites on the market.

Question 8

I already have a website. Can you re-design it?

Accepted Answer

Fancy something new?

This is a service we do offer and we’ve had many happy clients off the back of this service. Upgrading your existing website brings your business up to speed with the latest cutting edge design and technology.

You should reach out to us in the first instance so we can review the existing website and discuss how you want your re-designed website to look.

Not only do we offer full re-design, but if you just want additional services added to your existing website, we can also do that for you under our support services.

Question 9

I have an existing business that is ready for the next level. Can we discuss options?

Accepted Answer

How exciting! We’d love to discuss your vision for the next steps and see what is required to hit the goals you are aiming for. Let’s get in touch.

Question 10

Are your products compatible on both desktop and mobile devices?

Accepted Answer

Yes! Throughout our design stage we make sure that we are mindful of compatibility across multiple devices. Our products are also tested for compatibility as the content is created.

Before we send a product over to you, we’ll make sure everything is working as it should be, but feel free to ask around this, during our consultations.

Question 11

What happens once my order is complete?

Accepted Answer

Once your order is complete, we will offer you the opportunity to join any of our support services. If you do not wish to join us, we thank you for having us along on your journey. It was an absolute pleasure!

Question 12

How long does it take to design new content?

Accepted Answer

We do not have any specific agreed timeframes for the majority of our products, because we know that every personalised project is different.

Some of our smaller projects will have short set timeframes that are viewable ahead of purchase. However for the made-to-order products we offer, at the point of order or during the consultation period, we should outline a realistic timeframe to you, based upon your product ordered and any specific requests.

Some of our products do come with a priority service, with more defined timeframes as to your needs.

See our Terms and Conditions for full details. If in doubt, feel free to reach out and ask around timeframes ahead of ordering!

Question 13

How long does it take to design a brand new website?

Accepted Answer

We know that Full Website Design is one of our most popular products and it is also incorporated in many of our package products.

As an example therefore, we expect, on average, most website designs to be completed within five weeks, following the initial consultation and required information being provided.

We do offer a priority service on this product, which significantly reduces the waiting time for your new masterpiece!

Question 14

I see you offer a priority service. Can you explain more?

Accepted Answer

Many of our products come with a priority service option where for an additional cost your project can be completed in a priority timeframe.

On some products, this timeframe is specified at the point of purchase, whilst for others we will discuss this with you during the consultation process.

Just so you know, we pride ourselves on ensuring other projects are not negatively effected by other orders with a priority service.

Most of our smaller products have set short timeframes because they won’t take us too long to complete, however if you do need it quickly, speak to us about priority.

Question 15

Can you design content in different languages?

Accepted Answer

Yes, we can design and communicate fluently in both English 🇬🇧 🇺🇸  and Spanish 🇪🇸  We can also design and communicate in other languages but may need some help along the way! Some of our recent projects from around the world have also been in Italian 🇮🇹 , Portuguese 🇵🇹  and German 🇩🇪

Question 16

What communication methods do you offer?

Accepted Answer

Before we make contact, you can reach out to us on our contact form or email. We are also on other purchasing platforms and you can use their enquiry contact methods too.

Different products sometimes require different levels of engagement, so once we’ve made contact, we’ll discuss communication methods during the initial consultation and make sure we utilise what is best for the project’s needs.

Question 17

Do you offer any ongoing collaborative maintenance or technical support?

Accepted Answer

We certainly do! These are some of our most popular support services and are available to you following a project that has been completed by us or another. Over time, you may want a change to your project or may have a question you need answering.

Ongoing collaborative maintenance is where we will remain as a collaborator for your project and when instructed, we can make changes to the product such as additional functionality, additions or removal of certain content or services, or to correct issues you are experiencing.

Technical Support is for when you don't want us to remain as a collaborator for your project but you wish to reach out to us with any questions or issues you or your customers may be experiencing.

Find out more about these services by clicking here for our Support Services Page.

You can also sign up to our Newsletter for regular updates on what’s coming soon.

Question 18

What is your social media service?

Accepted Answer

We offer a social media service on both newly designed and existing products. We will utilise our social media skills around content creation and online engagement to boost your product or service into the online space!

In today’s modern age, where more activities and purchases are happening online than ever before, its so important to have a strong social media presence to boost your brand!

That’s why we look to collaborate with you and bring your social media accounts to life.

See our terms and conditions for more details.

Question 19

What does your Newsletter contain?

Accepted Answer

You can sign up to our Pamela Design Shop newsletter for updates, tips, branding resources and news on what’s coming up soon. It may also contain sneak previews and personalised offers. You’ll be the first to know!

Question 20

Do you offer any payment structures or plans?

Accepted Answer

Unfortunately we don’t currently offer any payment structures or plans as standard and currently all products must be paid in full, in advance, as they are personalised made to order digital products.

However, we do offer our products and services across multiple platforms with varied payment methods. This includes Debit/Credit Cards, Apple Pay, Google Pay and PayPal. Currencies available include GBP, USD, EUR, CAD and AUD.

We may offer discretionary payment plans via manual payments but this is product dependent and you should reach out to us to ask in advance of purchase.

If in doubt, reach out to us.

Question 21

Do you offer any discounts?

Accepted Answer

We do run occasional promotional periods throughout the year and all valid discounts/offers can be seen on our website or via one of our purchasing platforms. 
Such promotions are subject to change.

Question 22

What is your refund policy?

Accepted Answer

As these products are personalised made to order digital products, there are different terms and conditions as to what is refundable. Full or partial refunds are available, but check out our terms and conditions for more details.

Question 23

What should I do if I need help with a project that is in process or post completion?

Accepted Answer

We pride ourselves on making sure the product your receive is of the highest standard and what you imagined. As such in the many projects we have collaborated on, very very few have ever experienced any issues that need ironing out.

However, if something may have gone wrong, reach out to us in the first instance via one of the approved communications methods and let us know, so we can seek to resolve the issue.

Question 24

How can I leave feedback?

Accepted Answer

We’d love to hear your feedback at the completion of your project and long after we’ve finished collaborating. Join many others who have already given feedback in the testimonial section or reviews section on our other purchasing platforms. Click here for Testimonials.

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